Key Performance Indicators Measurement Model Based on Analytic Hierarchy Process and Trend-Comparative Dimension in Higher Education Institution

This research has objective to develop a model of key performance indicators (KPI) measurement in higher education institution. The proposed model is based on combination between AHP, trend analysis and comparative data.. KPIs are determined as description of key success factors related to institution sustainability. These KPIs are chategorized into academic, research and supporting KPI. Each KPI has different degree of importance and is weighted using Analytic Hierarchy Process (AHP). On the other hand, KPI’s points are set based on its trend over last three years and its current level compared to benchmark or competitor performances. Combination between trend and comparative level is reflected by three types of point: Good (100), Fair (50) and Poor (0). Total Score of all KPIs coresponds to these three types of point and KPI weights. The proposed model contributes in measuring and explaining institution success using multi dimensions of KPI. And it is a tool for organizationl self-assessement.